Last Updated: February 24, 2026
At Natty Gyms, we are committed to protecting the privacy and personal data of our members and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Kenya Data Protection Act (2019).
To provide a premium gym experience, we collect the following types of information:
Personal Identification: Name, email address, phone number, and physical address (for shop deliveries).
Payment Information: Transaction details for memberships or shop purchases (processed securely via M-Pesa or card providers).
Health & Fitness Data: Voluntary information regarding your fitness goals (e.g., weight loss) to help our trainers provide better guidance.
Usage Data: Information on how you use our website, including your IP address and browsing behavior.
We process your data to:
Manage your membership across our Ruiru, Kahawa Sukari, and Membley branches.
Process orders for supplements and gear from the Natty Shop.
Send you updates regarding gym hours, special classes (Zumba/HIIT), and the opening of our Kenyatta Road branch.
Improve our gym facilities and website performance.
In compliance with Kenyan law, we process your data based on:
Consent: When you sign up for a newsletter or a free day pass.
Contract: When you purchase a membership or shop item.
Legitimate Interest: To ensure the security of our gyms and provide the services you expect from a premium fitness center.
Natty Gyms does not sell your personal data. We only share information with:
Service Providers: Secure payment gateways (M-Pesa/Bank) and delivery partners for shop items.
Legal Requirement: If required by Kenyan authorities under the Data Protection Act.
Under the Kenya Data Protection Act, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Request that we correct any inaccurate information.
Erasure: Request that we delete your data (the "right to be forgotten").
Objection: Object to your data being used for direct marketing.
We implement high-level technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. Our website uses SSL encryption to ensure your online transactions are secure.
Our website uses cookies to enhance your browsing experience and remember your "Recently Viewed Products" in the Natty Shop. You can manage your cookie preferences through your browser settings.
We may update this policy from time to time to reflect changes in our services or Kenyan law. We encourage you to review this page periodically.
For any questions regarding your data or to exercise your rights, please contact our Data Protection Liaison:
Email: [email protected]
Locations: Ruiru, Kahawa Sukari, Membley, Kenyatta Road.