payments?Yes. Our automated billing system is fully integrated with M-Pesa. Always ensure you receive a system-generated receipt after your transaction.

Our system tracks your membership validity. You will receive a notification via SMS or Email 3 days before your membership expires to ensure seamless renewal.

to someone else?No. Memberships are strictly non-transferable. Your profile is linked to your biometric/ID data and cannot be used by a friend or relative.

Members are expected to use elite machines with care. Any intentional damage or damage caused by reckless use will be billed directly to the member responsible.

Yes. Our spotless hot showers are available from 5:00 AM to 10:00 PM. We maintain a strict cleaning schedule to ensure high hygiene standards for our members.

We provide secure locker facilities for daily use . However, you must bring your own padlock and its costs 500 bob per month . Natty Gyms is not liable for any lost or stolen items.

All our branches feature ample, secure parking monitored by professional security guards and CCTV 17 hours a day.

For hygiene reasons, every member must carry a personal workout towel to wipe down machines after use. Full-size towels are also required for shower use.

membership?Memberships can be frozen for medical reasons or official travel for a maximum of 30 days. Proof of travel or a doctor's note must be submitted via email.

Yes! We are expanding to serve the Kenyatta Road / Juja Bypass area. Stay tuned to our blog for official opening dates in 2026.